1. Wallet Refund Policy
We will refund to your wallet under these conditions:
Eligible Cases
Invalid Contact Information
If the traveler's phone number is marked 'Verified' but is non-working Requires proof of 3 failed call attempts within 36 hours (call logs with timestamps)
Duplicate Leads
If the same traveler lead appears multiple times in our system and you have previously purchased it, you are eligible for a refund for the duplicate leads.
Unresponsive Leads
Verified leads who don't respond to 3+ contact attempts (calls) within 36 hours. Must submit documented proof (screenshots/call logs)
Misleading Information
Leads containing false or misleading information that materially affect their value are eligible for a refund.
Fake or Spam Leads
The travel requirement is obviously fake, irrelevant, or submitted for spam/trolling purposes.
Non-Eligible Cases
- Valid Information: Leads with valid contact information who respond but do not convert into sales are not eligible for a refund.
- Preference Changes: Leads who change their travel preferences or plans after initial contact are not eligible for a refund.
- No Follow-up by Agent: The agent fails to contact the lead in a timely manner or follows up late.
Wallet Balance is Non-Refundable
All wallet recharges are final. The balance is dedicated solely to lead purchases and is not eligible for withdrawal or transfer.
2. Lead Refund Process
Follow these steps to request a refund to your wallet
Submit Request
Within 24 hours of purchasing the lead, email support@travellinglark.com with lead ID and proof of contact attempts.
Review Process
Our team will verify your request within 3 business days.
Refund Approval
If approved, the lead amount will be credited back to your wallet.
Penalty for Fake Refund Requests
If we find that a refund request is fake or dishonest:
- • The request will be rejected immediately
- • A penalty of ₹500 to ₹1000 will be deducted from your wallet
- • Repeated violations can lead to account suspension
*The penalty amount depends on how serious the violation is